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Returns & Exchanges Policy

Due to the intimate nature of our merchandise, hygienic standards and COVID, we regret that all merchandise bought from Anabellina.com and or instore is not eligible for returns. Bra-sets, Men’s wear, Women’s panties, babydolls, bodysuits, hosiery, teddies, swimwear, corsets, bustiers and or any lingerie or dancewear set or any footwear including shoes and or boots cannot be returned.  If any of these items are returned to Excitables Inc., they will be sent back to you at your expense.

Exchanges

However, we will accept exchanges only on shoes and boots and only if you have purchased the wrong size.  We do not allow returns on shoes and boots or any other merchandise.

How do I exchange my purchase?

Your can exchange your product in one of two ways.

  1. Drop by our retail store and make your exchange in person.
  2. Mail us your exchange. We do not pay for shipping expenses. It is up to you the customer to mail the exchange to us.

You can mail your exchange to:

Excitables Inc.
5641 Osgoode Main St.
PO Box 371
Osgoode, Ont.
Canada
K0A 2W0