No, we do not do home delivery.
If you live in Ontario, Quebec, Canada, or upper state New York, USA, you are more then welcome to come to our store in Osgoode, Ontario and pickup your order.
We use Canada Post, USPS and UPS for all of our shipping needs.
Yes, all of our orders are shipped in either boxes covered in unmarked brown or white paper or unmarked yellow bubble envelopes.
Delivery time is estimated at checkout when you choose your delivery method.
Free shipping is currently offered in Canada for orders over $80 before applicable taxes and in the United States for orders also over $80.
In Canadian dollars we accept all major credit cards.
In US dollars we only accept Visa and Mastercard at this time. However, this will change soon.
At this time, online, we only accept credit card payments.
All orders are shipped from our warehouse/retail store in Canada.
Canadian customers will not pay any duties or customs.
However, US and international clients may have to pay duties and or customs.
(Canadian clients only) Yes, you can call our store and pay by phone. We accept credit card payments over the phone during our regular business hours.
In out retail store, we accept all major payment methods including credit cards (Visa, MC and Amex), debit cards and of course, cash.
Refunds & Returns
Due to COVID, hygienic reasons and the intimate nature of our products we do not accept returns on any product for any reason. Please see our return and exchanges policy.
Yes, if you have purchased the wrong size you can exchange a product for the correct size. This only applies to shoes and boots. You cannot return an item. Only exchange for the correct size and only on shoes and boots. Please refer to our returns and exchanges policy.